FAQs -- Hardware
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1.
Can I use more than one pok on the same computer?
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Yes. There are two different scenarios:
1. You can have one USB dongle with two or more foot controllers.
If you are using one dongle with two foot controllers, the foot controllers perform identical functions, like having one foot controller in two places.
2. You can use two or more USB dongles with two or more foot controllers.
If you are using two dongles with two foot controllers, they are independent of each other and can have different functions, like having two different poks on the same computer.
Note that pok Editor can only work with one pok USB dongle at a time. When you want to program or change a profile on one of the poks, remove the other pok USB dongles.
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2.
My pok isn't working properly. What can I do?
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Refer to the Troubleshooting section of your User Guide. Also search this FAQ.
If you cannot resolve the problem, contact Technical Support via our website, by email, by telephone, or by postal mail.
Tech support contact details can be found www.x-tempo.com/support.htm
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3.
None of the buttons on my pok are working. What can I do?
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Load the pok Editor Software.
If you get an error message saying that the pok cannot be found:
Check that the USB dongle is plugged into a USB port. on the computer or on a USB hub.
Do not plug the USB dongle into a keyboard-based USB port or hub. Verify that your USB port is functioning by plugging in a different USB device as a test.
If you do not get an error message when loading the pok Editor Software:
Press a pok button and check if the yellow LED (located on the far right hand side) on the footswitch lights up. If it does, you need to pair up the footswitch with USB receiver.
If no LEDs light up when you press any button, check or replace the batteries with known good ones.
If the red LED lights up, check or replace the batteries with known good ones.
If none of these tests work, contact X-Tempo.
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4.
Some of the pok buttons work, but not all.
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Check that the pok is loaded with the correct profile. With pok Editor, verify the key assignments in the pok.
Press the same key assignments with your computer keyboard to verify your application responds as you expect.
If it does not, refer to your application documentation to find the correct key assignments and functions, and program them into the pok, (always test with the computer keyboard).
If the application does work as expected when you use the computer keyboard, and the correct assignments are in pok Editor, make sure you did write the profile to the pok hardware, with the write button.
Although the profile can be saved loaded from disk, the pok itself is not loaded with the profile until you press the write button.
If you suspect a defect with the pok, contact X-Tempo.
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5.
How long will the batteries last?
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The pok can operate on the same set of batteries for months.
How long the batteries last depends on what kind of batteries you use,
how much you use the pok, and how old the batteries are.
Note: If you plan on storing the pok for an extended period, it's best to remove the batteries to prevent damage from possible battery leakage.
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6.
Can I use rechargeable batteries?
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Yes. Rechargeable nickel-cadmium (NiCad) and nickel-metal-hydride (NiMH)
AA-size batteries can be used in the pok, as well as non-rechargeable lithium
and non-rechargeable alkaline batteries. How long the batteries last will depend
on how much you use the pok and how old the batteries are.
Do not mix battery types.
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7.
Can I use any USB port on my DAW?
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You can use any built-in USB port on the computer, or on a USB hub, but not a USB port built into your computer keyboard.
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8.
Will the pok work with my iPad?
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Yes. You will need the Camera Connection Kit, which provides a USB port on the iPad.
When you plug in the pok USB receiver, you may see a warning message pop up, indicating that the USB device is not supported, but you can just click OK.
Notes:
1. If there is an onscreen keyboard, this will slide out of view, so you would not have access to the onscreen keyboard while the pok is connected.
2. The warning will pop up every time you connect the pok dongle, but you can just click OK.
3. If the iPad goes into sleep mode, you will have to unplug the pok to gain access to the onscreen keyboard and type the password, then plug in the pok. You can adjust the timer setting for the iPad's sleep mode in Settings-General-Auto Lock.
4. In our tests, we found the iPad battery lasts at least 5 hours with the pok USB receiver plugged in. If this is a problem, you can use a powered USB hub and plug the pok USB dongle into it.
5. You cannot program the pok using the iPad. To program the pok (i.e. assign the required keys or shortcuts to the buttons), you would need to run pok Editor on a mac or PC.
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